software · growth · AIAI customer support agent
Resolves common questions and order issues 24/7, and hands complex cases to your team with full context.
AI agents
AI agent development for agents that do real work.
Monocerix offers AI agent development for businesses that want more than a chatbot. Our custom AI agents answer customers, book appointments, look up orders and update your systems across web chat, WhatsApp, email, voice and Slack, in English and Arabic, with guardrails and human hand-off built in.
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Agents, not chatbots
A chatbot answers. An agent acts.
Old chatbots followed scripts and broke on the first unexpected question. Modern AI agents understand intent, use your knowledge base and call tools: check stock, create a booking, issue a refund within policy, update the CRM.
We design agents around a specific job with measurable outcomes, connect them safely to your systems and test them before a single customer sees them.
- Grounded answers: from your documents and data, with sources
- Real actions: bookings, orders, tickets and CRM updates
- Safe by design: guardrails, permissions and human hand-off
- Measured: resolution rate, accuracy and satisfaction
What you get
AI agents we build.
Knowledge assistants
Internal agents that answer staff questions from policies, manuals and past tickets.
Booking agents
Books, reschedules and confirms appointments in your calendar or booking system.
WhatsApp agents
Agents on the official WhatsApp Business Platform. See WhatsApp AI chatbot.
Voice agents
Phone agents that answer and route calls. See AI voice agents.
Operations agents
Agents that triage emails, update records and chase approvals in the background.
Arabic AI chatbot
Fluent Arabic, including Gulf dialect understanding, and English in one agent.
Guardrails & evals
Tested against hundreds of real scenarios before launch, then monitored.
Analytics
Conversations, resolution rate, hand-offs and topics in one dashboard.
Who it is for
Where AI agents pay off fastest.
E-commerce
Order tracking, returns, product questions and abandoned-cart recovery.
Clinics & wellness
Appointment booking, reminders, pre-visit questions and FAQs.
Real estate
Property questions, viewing bookings and lead qualification from portals.
Service businesses
Quotes, scheduling and status updates for repair, cleaning and automotive services.
How we work
An AI agent live in 3 to 8 weeks.
Week 1
Define the job
Use cases, success metrics, knowledge sources and systems.
Week 1–4
Build & connect
Prompts, knowledge, tools and channel integrations.
Week 3–6
Test
Evaluation on real scenarios, red-teaming and fixes.
Launch
Launch & improve
Gradual rollout, monitoring and weekly improvements.
Markets we serve
AI agents for your customers.
Language, channels and data rules differ by market. We design for yours.
UAE & GCC
Arabic and English, WhatsApp-first, and hosting options that respect UAE and Saudi data protection laws.
UK & EU
GDPR-aligned data handling, EU or UK hosting and clear AI disclosure.
US & Canada
Web chat, SMS and voice, with privacy controls and audit logs.
Australia
Privacy Act-aware data handling and local business hours routing.
India
Agents that reply in English, Hindi and Hinglish on WhatsApp and web chat.
Thailand
Thai-language agents on LINE, Facebook Messenger and web chat.
Buyer guide
Planning AI agent development: cost, risk and ROI.
How much does an AI agent cost?
A focused support or booking agent usually costs $3,000 to $15,000 to build. Multi-channel agents with several integrations typically cost $15,000 to $50,000. Running costs (AI model usage and hosting) are usually modest and scale with conversations. With us, agents start from $700 for clients outside India.
Will it make things up?
Not if it is built properly. We ground answers in your approved content, limit what the agent can do, test it against real scenarios and hand off to humans when confidence is low.
How do you measure ROI?
Resolution rate, response time, hours saved, bookings made and customer satisfaction, compared with your baseline before launch.
Starting price: $700 (about AED 2,570) for clients outside India. Every project then gets a written, itemized quote. See all starting prices.
Specialist services
Need something more specific?
Your quotation
A quote built for your exact scope.
Answer a few questions about your AI agent and you'll get a formal, itemized quotation with scope, timeline, team and milestones, usually within 48 hours. Quotes in USD, AED, GBP or INR.
Plan my AI agent
WE'LL ASK ABOUT
- The job you want the agent to do
- Channels and languages
- Knowledge sources and systems
- Conversation volume today
Takes about 4 minutes. Your answers are saved as you go.
Proof
See it working for Carmica.
Carmica
CarmicaCar care studio · Pune
From “who’s best for PPF in Pune?” to the answer AI gives.
Carmica sells premium PPF, ceramic and graphene coatings. We rebuilt the site around an instant quote builder and an 85 GU gloss guarantee. Then we added local SEO and AEO, and connected an AI harness that follows up every quoted lead on WhatsApp.
4-stepWhatsApp follow-up run by an AI agent
Instantonline quotes for cars & bikes
24/7lead response, with no lead left un-followed
FAQ
AI Agents questions, answered.
Straight answers to what clients ask us most. Still curious? Ask us on WhatsApp.
What is the difference between an AI agent and a chatbot?
A chatbot mostly answers questions. An AI agent can also take actions in your systems, such as booking, updating orders or creating tickets, within the limits you set. Most AI chatbot development stops at answers; we build agents that act.
Which AI models do you use?
We use leading models such as Claude, GPT and Gemini, chosen per task for quality, speed, cost and data requirements.
Can the agent speak Arabic?
Yes. We build bilingual Arabic and English agents and test them with native speakers.
Is our data safe?
We use enterprise API terms where providers do not train on your data, limit access by role, log every action and can host components in your region.
Can it hand over to a human?
Yes. The agent passes the conversation and a summary to your team in WhatsApp, email, your help desk or CRM.
How much does an AI agent cost with Monocerix?
Agents start from $700 for clients outside India. Most projects are $3,000 to $25,000 depending on channels and integrations.
Let's build something legendary
Put an AI agent on the front line.
Tell us the job you want automated and we'll send an agent plan and quote.
Takes about 4 minutes Itemized, written quotation Reply within 2 working hours