software · growth · AILast updated: 30 October 2026
This policy explains how cancellations and refunds work for services bought from Monocerix, a brand of Unicorn Web Services, a sole proprietorship owned by Dinesh Khobragade. Because our services are custom digital work, refunds depend on how much work has been done.
1. Cancelling before work starts
If you cancel a project in writing before any work has started, we refund your advance payment in full.
2. Cancelling a project in progress
- You can cancel a one-time project at any time by email or WhatsApp.
- We charge for the work completed up to the cancellation date, based on the milestones in your quotation, and refund any balance of what you have paid.
- Completed and approved milestones are not refundable.
- You receive all work completed and paid for up to the cancellation date.
3. Monthly services
- Monthly services such as SEO, AEO, social media marketing and ads management can be canceled with 30 days' written notice.
- Fees for a month that has already started are not refundable, but no further fees are charged after the notice period ends.
- If a minimum term is agreed in your quotation, cancelling earlier may mean paying for the remaining months of that term.
4. Third-party costs
Money paid to third parties is not refundable by us. This includes advertising spend paid to Meta or Google, domain names, hosting, software licenses, AI model usage and stock media. Any refunds of those are governed by the third party's own policy.
5. Free audits
Our free AI visibility and SEO audit carries no charge, so no refund applies.
6. If something isn't right
If a deliverable doesn't match what was agreed in your quotation, tell us within 14 days of delivery. We will fix it at no extra cost. If we cannot deliver what was agreed, we will refund the fees for that deliverable.
7. How refunds are paid
- Approved refunds are processed within 5–7 working days of approval.
- Refunds go back to the original payment method through Razorpay (card, UPI, net banking or wallet), or by bank transfer for bank payments.
- Depending on your bank, the money can take a further 5–10 working days to show in your account.
International payments
- Refunds are made in the currency you paid in, for the amount you paid us, back to the same card or bank account.
- Because of exchange-rate movements, the amount that reaches you in your own currency may differ from what was originally debited. We can't cover that difference.
- Charges from your bank or card issuer, intermediary bank fees and currency conversion fees are not refundable by us.
- International card refunds can take up to 15–20 working days to appear, depending on your bank.
8. How to request a cancellation or refund
Questions about this policy? Email tech.unicornvisionwebsites@gmail.com, call or WhatsApp +91 91564 90923, or write to Monocerix, S. No. 45/A/4, Opposite Four Points by Sheraton, Vadgaon Sheri, Pune, Maharashtra 411014, India.
Please include your name, invoice or quotation number and the reason for the request.